Frequently Asked Questions
Everything you need to know about your Hincapie cycling gear and orders.
How do I determine my correct size in Hincapie apparel?
Our apparel is designed for a performance fit. We recommend consulting our detailed Size Guide, which includes measurements for chest, waist, and hips. If you prefer a looser fit, we suggest sizing up one level from your measurements.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that custom team apparel and final sale items are not eligible for return.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery. You will receive a tracking number via email once your order ships.
Do you offer a warranty on your cycling gear?
Yes, Hincapie Sportswear stands behind its quality. We offer a one-year warranty against manufacturing defects in materials and workmanship. This does not cover normal wear and tear, crashes, or improper care.
How should I care for my technical cycling clothing?
To preserve the technical properties of the fabric, machine wash in cold water with a gentle detergent. Avoid fabric softeners and bleach. For best results, hang to dry and never iron your cycling kit.
Can I place a custom order for my cycling team or club?
Absolutely. Hincapie is a leader in custom cycling apparel. You can start the process by visiting our Custom section and contacting a regional brand manager to assist with design and fit kits.